FAQs
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Orders are prepared and dispatched within 1–2 working days, then standard UK delivery takes 2–4 working days.
Do you offer free shipping?
Yes — orders over £50 ship free within the UK.
Do you ship internationally?
Currently we ship within the United Kingdom only. International shipping is coming — follow @herbi_shire for updates.
How do I track my order?
You'll receive a confirmation email when your order is dispatched. If it hasn't arrived within the expected window, contact us and we'll chase it.
Products & Quality
Are your herbs organic?
Wherever certified-organic supply exists we use it, and the rest of our range is wildcrafted or grown without synthetic pesticides. See Organic & Wildcrafted.
Where do your herbs come from?
Each botanical is sourced from the region where it grows best — details on our Ingredients page.
How should I store my herbs?
Keep pouches sealed, cool and out of direct sunlight. Fresh sea moss gel must be refrigerated and used within 2 weeks.
How long do dried herbs last?
Stored properly, most dried herbs keep their potency for 12–24 months. Trust your nose — vibrant colour and aroma mean a fresh herb.
Usage & Safety
How do I use loose herbs?
Most are steeped as tea — typically 1 tsp per cup of hot water for 5–10 minutes. Each product page includes a suggested use.
Can I take herbs while pregnant or on medication?
Please consult a qualified healthcare practitioner first. Each product page lists specific cautions, and several herbs are not suitable in pregnancy.
Do your products treat or cure illnesses?
No. Our products are traditional herbal preparations for general wellbeing — they are not intended to diagnose, treat, cure or prevent any disease. See our Disclaimer.
Are there allergens in your products?
Some — e.g. barley/wheatgrass contain gluten, argan and coconut are tree nuts, and some herbs cross-react with ragweed. Allergen notes appear on every product page.
Returns & Refunds
What is your returns policy?
For hygiene reasons we can't accept returns on opened consumables. If your order arrives damaged or incorrect, contact us within 14 days and we'll make it right.
My order arrived damaged — what do I do?
Email herbishire@gmail.com with a photo and your order number within 14 days — we'll replace or refund it.
How long do refunds take?
Once approved, refunds are returned to your original payment method within 5–10 working days.
About Herbishire
Who is behind Herbishire?
We're a small independent UK apothecary blending in small batches — read Our Story.
How can I get in touch?
Email herbishire@gmail.com or DM us on Instagram @herbi_shire.